Shipping policy
Shipping and Delivery
1. Processing Orders
(a) Orders are processed during our normal business hours, Monday to Friday (excluding
public holidays).
(b) Orders are generally dispatched within 1–3 business days of payment being received,
unless otherwise stated.
(c) During busy periods, promotions or holiday seasons, processing times may be longer.
2. Shipping Methods
We use reputable courier and postal services to deliver our products throughout Australia.
Available shipping options and estimated delivery times are displayed at checkout.
Shipping Rates
- Standard shipping: $12.95
- Express shipping: $19.95
- Free standard shipping on orders over $150 AUD
Local Delivery We offer free local delivery to selected postcodes in and around Shepparton (3616, 3629, 3630, 3631). Local delivery is available at checkout if your address falls within our delivery area.
3. Delivery Timeframes
Estimated delivery times commence once your order has been dispatched. While we make every
effort to deliver within the estimated timeframe, delivery dates are estimates only and are not
guaranteed.
Delays may occur due to:
(a) courier network delays;
(b) extreme weather;
(c) public holidays;
(d) natural disasters;
(e) supply chain disruptions;
(f) remote delivery locations; or
(g) circumstances beyond our reasonable control.
Once dispatched, estimated delivery times are:
- Standard shipping: 3–7 business days
- Express shipping: 1–3 business days
4. Delivery Address
You are responsible for ensuring that the delivery address provided is complete and accurate. We
are not responsible for delays or additional delivery charges resulting from incorrect or incomplete
address information. If an order is returned to us due to an incorrect address, additional shipping
charges may apply before the order is re-dispatched.
5. Authority to Leave
Where the delivery service offers an Authority to Leave option, parcels left in accordance with your
instructions become your responsibility once delivery has been completed. If no Authority to Leave
is provided, the courier may leave a collection card or arrange redelivery.
6. Risk and Ownership
Risk in the goods passes to you upon delivery. Ownership of the goods remains with us until
payment has been received in full.
7. Missing or Damaged Deliveries
Please inspect your order as soon as possible after delivery. If your parcel:
(a) arrives damaged;
(b) contains incorrect items; or
(c) appears incomplete,
please contact us within 7 days of receiving your order. Where possible, please include
photographs of the packaging and products to assist with our assessment. Nothing in these Terms
limits your rights under the Australian Consumer Law.
Please contact us: meltmesweetly@gmail.com