Refund policy

Refunds and Returns

1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
(a) a replacement or refund for a product with a major failure;
(b) compensation for any other reasonably foreseeable loss or damage; and
(c) have goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.

2. No Change of Mind Returns
We do not accept returns or provide refunds where you:
(a) change your mind;
(b) order the incorrect product;
(c) no longer want the product;
(d) find the product elsewhere at a lower price; or
(e) make an incorrect purchase.

Please choose carefully before completing your purchase. If you are unsure about a fragrance, samples are available for purchase on our website so you can try before committing to a full-size product.

We encourage you to read product descriptions carefully and contact us at meltmesweetly@gmail.com if you have any questions before purchasing.

3. Faulty, Damaged or Incorrect Products
If you receive a product that is:
(a) faulty;
(b) damaged during delivery;
(c) not of acceptable quality;
(d) significantly different from its description or sample; or
(e) incorrect,

please contact us as soon as reasonably practicable after receiving your order. To assist us in
assessing your claim, we may request:
(a) your order number or proof of purchase;
(b) a description of the issue; and
(c) photographs of the product and its packaging.

4. Remedies Under the Australian Consumer Law
Where a product fails to meet a consumer guarantee under the Australian Consumer Law, we will
provide an appropriate remedy. Depending on the nature of the failure, this may include:
(a) repair;
(b) replacement; or
(c) refund.
Where the failure is minor, we may choose to repair or replace the product within a reasonable
time. Where the failure is major, you may choose a refund or replacement, as provided under the
Australian Consumer Law.

5. Return Process
If you believe your product is faulty or does not meet a consumer guarantee, please contact us
before returning the item. Please provide:
(a) your order number;
(b) proof of purchase;
(c) details of the issue; and
(d) photographs where requested.
If a return is required, we will provide instructions on how to return the product.

6. Return Shipping Costs
Where a product is confirmed to have failed to meet a consumer guarantee under the Australian
Consumer Law, we will meet our obligations under the ACL, including reimbursing reasonable
return shipping costs where applicable.
If inspection confirms that the product is not faulty and does not qualify for a remedy under the
Australian Consumer Law, the product may be returned to you at your expense.

7. Exclusions
These Terms do not cover issues resulting from:
(a) misuse, abuse or neglect;
(b) accidental damage occurring after delivery;
(c) normal wear and tear;
(d) failure to follow care or usage instructions;
(e) unauthorised modifications, repairs or alterations; or
(f) damage caused by improper storage or handling after delivery,
unless your rights under the Australian Consumer Law require otherwise.

Contact Us
If you have any questions about these Terms please contact us: meltmesweetly@gmail.com